Frequently Asked Questions

Why is a fire truck sent when I call for an ambulance?

Fire Engines are dispatched in addition to an ambulance on critical EMS calls in the city to increase the manpower available at the scene and to minimize the response time to an emergency. Fire engines are also dispatched to motor vehicle accidents to assist with possible extrication and mitigate fuel/oil spills from vehicles involved in the accidents. Rescue is dispatched to motor vehicle collisions requiring extrication.

How can I get a copy of a Fire Report?

Fire reports may be obtained from the Fire Department Administration offices located at 601 S. Grove St. Monday thru Friday 8:00 AM - 5:00 PM.

How can I get a copy of an EMS patient report?

Medical reports for services provided by a Fire Department ambulance are available from Emergicon Medical Billing Services, Monday-Friday 8:00 AM-5:00 PM at (877) 602-2060 or via email. Only the actual patient, their legal representative, or authorized relative with proper ID may obtain these records.

Who do I contact about EMS Billing or Insurance Claim filing?

Assistance with Billing & Claim filing is available from Emergicon Medical Billing Services, Monday thru Friday 8:00AM- 5:00PM at (877) 602-2060.

How do I obtain a burn permit?

Applications for a burn permit are available here. This site may also be used for looking up existing burn permits and requesting inspections. Review the residential burn permit guidelines and land clearing/commercial burn permit guidelines.  

How do I request a tour of a fire station?

To request a tour of a fire station or to schedule a fire engine and/or ambulance to visit your site, call 903-935-4580 Monday-Friday 8:00 AM-5:00 PM. 

If I have a complaint concerning Emergency 9-1-1 service, who do I call?

To make a complaint concerning 9-1-1 service involving fire or EMS please contact Fire Chief David Rainwater at 903-935-4580 or Asst Fire Chief Randall Jeans at 903-935-4573.

How do I report a complaint about a fire hazard?

Call the Fire Marshal's Office at 903-935-4584 or 903-935-4586.  After 5:00 PM and/or on weekends, call the Non-Emergency Dispatch number at 903-934-7850.

Can I get a fire engine to visit my child's school?

To request a tour of a fire station or to schedule a fire engine to visit your site, call 903-935-4580 Monday-Friday 8:00 AM to 5:00 PM.

How can I find out about Fire Safety programs available in Marshall?

Call the Fire Marshal’s Office at 903-935-4584 or 903-935-4586.

What is the best kind of fire extinguisher for my house?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A:10B:C on the label. This extinguisher can be used on any type of fire commonly found in the home. It will often be labeled A-B-C.

Who needs to obtain a fire inspection?

All commercial occupancies within the city are subject to inspection by the Marshall Fire Department. Inspections are initiated in a variety of ways: by request, citizen complaint, application for certain licenses/permits, and by routine inspection activity. To request an inspection or register a complaint regarding a fire hazard, call 903-935-4586.

Can I get my blood pressure checked at the fire station?

Yes. Stop by at any fire station day or night, and we will be glad to check vital signs including blood pressure.

How can I relay a compliment concerning Fire Department Service?

For compliments concerning the Fire Department or Emergency Medical Services, contact Fire Administration at 903-935-4580 from Monday- Friday between 8:00 AM and 5:00 PM. In writing, remarks can be dropped off or mailed to Marshall Fire Dept at 601 S. Grove St. Marshall, TX 75670.

How do I become a Marshall Firefighter?

Contact Human Resources at 903-935-4425 or find out more about joining our team here. 

How do I arrange for a CPR Class?

CPR Classes are now handled through the American Red Cross. They may be contacted at (800) 733-2767 or via their website .