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Frequently Asked Questions
The City of Marshall has compiled a list of the most frequently asked questions about Marshall's water. We will update this page as more questions are asked. We'll share answers here. Connect with us on Facebook and follow the page for more stories and updates.
Q: Where does Marshall’s water come from?
A: Marshall gets its water from the Big Cypress Bayou about 15 miles north of the City near Jefferson.
Q: How much water does the average household use in Marshall?
A: The average household (a two to three-person home) uses about 4,000 gallons of water per month.
Q: How long has the Water Treatment Plant been around?
A: The City of Marshall Water Treatment and Distribution Plant was built in 1949. It is about 77 years old. Construction of the Wastewater Treatment plant started a few years later.
Q: Who is responsible for treating our water?
A: The City of Marshall is responsible for the treatment of water and wastewater in accordance with state and federal rules and environmental regulations. The Public Works Department has skilled plant operators, technicians, engineers and administrative staff who work behind the scenes to support year-round operations.
Q: Why are water and sewer rates increasing?
A: Significant updates in critical infrastructure are needed at the Water Treatment Plant and the Wastewater Treatment Plant. The cost to maintain and upgrade aging pumping systems, mechanical and electrical equipment is rising. More than $56 million in needed improvements at both plants have been identified and the old rate structure did not fully support the long-term sustainability of the utility system. City leaders say funding critical infrastructure today ensures the future for Marshall.
Q: How can I more closely monitor my water usage?
A: Get My Meter is a web portal that allows water customers to track their water usage. Get information notifications, leak alerts, conservation tips, weather data and more to help save water and save money. Signing up takes a few minutes. Visit getmymeter.info to get started.