Water Utilities

Water Distribution
The water distribution system has approximately 182 miles of mains ranging in size from two-inches in diameter to thirty-six inches in diameter.  Static water pressure on the system ranges from 35 psi to 125 psi.  There are two overhead storage tanks with storage capacity of 2 million gallons.
 
Fire protection is a secondary function of the water distribution system.  At least 90% of the improved property within the City is within 500 feet or less of an approved fire hydrant.  Maintenance of the hydrants along with other appurtenances is carried out by the Water Department.
 
All mains and appurtenances are installed in accordance with applicable codes adopted by the City Commission.  Actual construction is performed by the City or private contractors as circumstances warrant.
 
Installation of water connection (taps) and service connections from the main to a point outside the curb area or point of the meter set is performed by employees of the Water Department or a contractor approved by the Director of Public Works and Water Utilities.
 
A charge is made by the Department for each new tapping of the water mains for a connection.  This charge is determined by the size of the connection and the size of the meter.
 
The department bears full responsibility for maintenance of the water distribution system through the customer's meter.  Department personnel will assist when requested, at no charge, in determining causes and remedies of water problems on private property within reasonable limits.
 
Wastewater Collection
The function of this department is to safely and efficiently collect and transport spent wastewater from the residences, businesses, and industries, from the point of use to the point of treatment.  This is accomplished by an effective team of employees operating within State, Federal, and local rules and regulations.  The sanitary sewer collection and outfall system has more than 230 miles of mains, ranging in size from six inches in diameter to thrity-three inches in diameter.
 
The department is responsible for making repairs to the system pipelines and appurtenances, performing preventative maintenance cleaning, adjusting manholes, cleanouts, and other componenets with cost efficiency and service infiltration admitted to the system to reduce treatment costs and increase plant efficiency.  The department personnel also maintain safety standards for tench and confined space entry to the sewers and protect public health by reducing sewer spills.  Installation of sewer connections (taps) and service connections from the main to the property line or point of user connection is also performed only by employees of the Department of Water Utilities or a contractor approved by the Department.
 
For more information contact:
 
Chris Miles - Distribution & Collection Superintendent
Water Utilities
Post Office Box 698
Marshall, Texas  75671-0698
(903) 934-7823
 
We are responsible for the operation and maintenance of the following (Click links below for information):
Pay Water Bill & Water Billing Services
 
 
Our Water Utilities employees are committed to providing superior drinking water as well as timely and outstanding customer service. If you have any questions, comments, or concerns please do not hesitate to contact me or a member of our staff.
 
Sincerely,
J. C. Hughes
Water Utilities Director
 
Department of Water Utilities Senior Staff:
Administration:
Cindy Dunnigan, Administrative Assistant:
903-935-4516 Office Direct
 
J.C. Hughes, Water Utilities Director
903-935-4489 Office Direct
Director of Water Utilities is responsible for the overall management of the department, coordination with other agencies, and with other city departments including assisting in capital improvement program development and execution.
 
Water Billing Services:
Yvette Graham, Water Billing Manager
903-935-4437 Office Direct
Location: City Hall 401 South Alamo, Marshall, Texas 75670
The Water Billing Division is responsible for customer services related to water, sewer, and trash. This includes initiating, transferring or terminating services, billing operations, adjustment requests, account maintenance, water meter reading and maintenance, and collection services. For convenience, a daytime drive through is available as well as a secure after hours depository at City Hall; online credit card payment and account access is also available at the following link – 24 Hour Payment or Account Access.
 
Water Distribution Operations:
Chris Miles, Operations Superintendent
903-934-7823 Office Direct
The Water Distribution Division is responsible for the daily maintenance and distribution integrity of over 182 miles of piping in our water distribution system, up to the customer's water meter. Staff also repair line breaks 24 hours a day and provide daily maintenance and testing of fire hydrants.
 
Water Treatment Operations:
Nancy Pasel, Water Treatment Superintendent
903-935-4492 Office Direct
This division is responsible for the proper treatment of raw water from the Big Cypress water basin north of Marshall, in preparation for safe consumption by residential, commercial, industrial customers, and several surrounding rural water supply corporations. The City of Marshall has been recognized by the Texas Commission on Environmental Quality for providing Superior grade water treatment and received several awards for water taste and clarity. The water treatment facility safely treats and distributes more than 2.1 billion gallons of water each year.
 
Wastewater Collection and Distribution Operations:
Chris Miles, Operations Superintendent
903-934-7823 Office Direct
The function of this division is to safely and efficiently collect and transport spent wastewater from the residences, businesses, and industries from the point of discharge into our wastewater piping system to the point of treatment. The wastewater collection and outfall system has more than 230 miles of piping mains, ranging in size from six inches in diameter to thirty-three inches in diameter. The division is also responsible for making repairs 24 hours a day to the system pipelines and appurtenances, performing preventative maintenance cleaning, adjusting manholes, cleanouts, and other components as well as reducing outside water inflow and infiltration into the piping system to reduce treatment costs and increase plant efficiency. Division staff also provides installation of sewer connections (taps) for new customers. The City of Marshall is responsible for maintaining proper flow within our piping main and will service the customer’s service line from the main to the customer’s property line (provided customer has a properly installed sewer cleanout installed at the property line for city access). Otherwise, customers are responsible for property operation of their service line from the city main to their home or point of use.
 
Wastewater Treatment Operations:
Nancy Pasel, Water Treatment Superintendent
903-935-4492 Office Direct
This division is responsible for the proper treatment of residential, commercial, and industrial wastewater. It is charged with operating the wastewater treatment facility and 24 lift stations involving the safe treatment and disposal of more than 1.8 billion gallons of wastewater each year.
 
Wastewater Industrial Pretreatment and Backflow Prevention:
Joyce Ross-Gatson, Pretreatment Coordinator
903-934-7822 Office Direct
The pretreatment program works to test and regulate levels of potential industrial waste pollutants that could be discharged into the city’s waste water sewer system. Enforcement is supported in large part by federal & state mandated guidelines, and locally by city ordinance. Marshall’s monitoring system involves facility inspections and testing on a regular schedule to ensure compliance targeting suspected areas downstream of industrial users. Industrial businesses that plan to discharge potential pollutants into our wastewater system must first obtain a permit.
 
The backflow prevention program is in place to ensure safety of our treated water system. Through regulation, testing, and inspection the program locates area of potential cross connection of any outside water sources and potential locations that could create a backflow into our treated water system.

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